QualificationsEaton’s Corporate Sector division is currently seeking a Pre-Sales Application Specialist.

What You’ll DoThe Presales Application Specialist role acts as a technical resource for D-IT’s channel partners and end users by providing product specifications and product application troubleshooting from the Tripplite.com website via chat, email, and phone call. The specialist will also be responsible for routing requests to the appropriate internal D-IT department when necessary.

Job Responsibilities

Presales phone, chat, and email support for both internal & external D-IT customers

Lead qualification and accurate data entry into salesforce.com

Identify customer requirements, recognize pain points, and provide builds of material based off customer expectations

Be a technical resource for D-IT products and their application which includes power quality, racks, cooling, and cables & connectivity product lines

Demonstrated ability to effectively interface with internal and external customers in a fast-paced environment

Proven interpersonal skills and excellent telephone etiquette

Establish a broad knowledge base of D-IT products/services and various other Eaton - products to facilitate lead qualification/routing

Team player that actively contributes to the group's success

Follow up on leads pipeline

QualificationsEducation level required

Bachelor degree necessary.

Years And Area Of Experience Required

Minimum 2 years prior technical marketing or sales experience preferred

Technical knowledge

Call center experience preferred

Experience using SalesForce or other CRM preferred

Knowledge of the IT market preferred

Knowledge of power protection,



backup power and the Power Quality market

Computer skills with Excel, Word, PowerPoint, Outlook (email), and Internet

Intermediate to advanced English proficiency

SkillsSoft skills

Drive for results

Makes Decisions & Solves Problems

Demonstrates a Collaborative Style

Promotes and Champions Change

Business Acumen

Pursues personal development

Leadership

Excellent written and oral communication skills in addition to strong organizational skills

Additional InformationPhysical efforts

Ability to remain seated at a computer workstation for extended periods.

Frequent use of keyboard and mouse (fine motor skills in hands and wrists).

Visual focus for screen-based tasks.

Cognitive efforts

Attention to detail for accurate data entry and validation.

Ability to follow structured procedures and workflows.

Capacity to manage multiple tasks simultaneously.

Problem-solving within defined guidelines.

Comunication efforts

Clear written and verbal communication for emails, system documentation, for both internal and external collaboration.

Frequent interaction with internal teams via email or chat

Ability to comprehend and convey information effectively for customer-facing interactions

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

#J-18808-Ljbffr

📌 Pre-Sales Application Specialist (Ciudad de México)
🏢 EATON
📍 Ciudad de México