Hospitality CoordinatorEmpresa : The Handoff Tipo de empleo : Jornada completa MexicoDescripción del trabajo - Hospitality CoordinatorGuests can book handpicked homes with a range of hotel-like amenities, including in-person check-in and check-out, fresh linens and toiletries, and on-demand conciergeSome of your responsibilities will include the following:GUEST EXPERIENCE (70% )Welcoming and checking out our Guests at the beginning and end of their stayLiaising with our centralized guest experience team to troubleshoot issues during the staysBooking services for our guests (I.E parking, airport transfers, etc.)Coordinating with the CGE team to ensure that we are always prepared in advance and can anticipate our Guests' needs as much as possibleReviewing our Homes before the Guests arrive, liaising with Property Managers and Owners to quickly solve any problems before or during our Guests' stayMaintaining a full inventory of materials we need to best look after our GuestsAnalyzing feedback and working with the team to improve servicesScheduling our operations, housekeeping, and maintenance providers for home visits,



and various tasksPROPERTY MANAGEMENT (20%)Conducting home intakes to ensure properties meet Oasis standardsCompleting quarterly preventive maintenance checklist to upkeep our units properlyScheduling maintenance and cleaning services to remedy wear and tearUpdating home information on Oasis PMSOWNER AND PROPERTY MANAGERS RELATIONS (10%)Maintaining the day-to-day relationship with owners and supply partnersBeing the main point of contact for the Property Managers for buildings where we have Oasis Exclusive unitsProcessing net-to-owner adjustments for tasks Oasis completed on behalf of owners/ supply partnersYou:Speak excellent English and SpanishHave at least 2-year experience in Hospitality, and/or vacation rental homesIdeally have experience working with vacation home ownersKnow CDMX like the back of your hand.
In fact, it's even better than the back of your hand, because who knows the back of their hand that well?
Can multi-taskLove to meet new peopleAre passionate about what you doThrive under pressureYour schedule:Flexible schedule to include, potentially, some weekends and holidays40 hours per week as well as any additional check-ins and check-outsRequired connectivity outside of office hours as hospitality never sleeps (don't worry, we aren't looking for a bunch of insomniacs)#J-*****-Ljbffr

📌 Hospitality Coordinator (Xico)
🏢 The Handoff
📍 Xico