Desktop Support Analyst II (Manufacturing Technology Support)Fully On-SiteEnglish Requirement: Professional working proficiency in English is required for this position.
Candidates must be comfortable communicating in English with colleagues, support teams, and business users.Support the Technology That Keeps Manufacturing MovingDYOPATH is hiring a Desktop Support Analyst II to support technology in a large-scale manufacturing environment where uptime, responsiveness, and hands-on troubleshooting directly impact daily operations.
This isn't a traditional office-based support role.As a Desktop Support Analyst II, you'll work directly with production teams, troubleshoot hardware issues, support operational technology, and help keep critical business systems running.If you enjoy hands‐on troubleshooting, field support, and working where technology directly impacts operations, we'd love to hear from you.What Makes This Desktop Support Analyst II Opportunity Unique?
Unlike many Desktop Support positions, this Desktop Support Analyst II role provides exposure to:Manufacturing technologyOperational Technology (OT)Industrial hardwareBusiness‐critical operationsYou'll work directly with:Desktop computersPrintersScannersPeripheral equipmentManufacturing support systemsA typical day may include troubleshooting workstations, supporting barcode scanners and printers, assisting production personnel, replacing hardware, and helping maintain technology used throughout manufacturing operations.Benefits OverviewIMSS + Major medical insurance (family included)Monthly savings fund + pantry vouchersAccess to client‐provided transportation routesQuarterly performance bonus opportunitiesPaid life events leave (parental, marriage, bereavement)You May Be a Great Fit If Your Background IncludesManufacturing IT supportIndustrial or production‐floor technology supportWarehouse or logistics technologyField service or field supportHands‐on hardware repairOperational Technology supportTechnical support for business‐critical operationsDirect manufacturing or OT experience is preferred, but it is not the only path to success.
We encourage candidates with strong hands‐on troubleshooting experience, comfort in an industrial setting,



and the ability to learn new technology to apply.Realistic Job Preview: This Desktop Support Analyst II position includes:Working fully on‐siteSupporting technology in a manufacturing environmentWalking throughout operational areas during the dayHands‐on troubleshooting and hardware supportWorking around industrial equipment and production operationsCollaborating with operations staff, engineers, and business usersFollowing site safety requirements and PPE guidelinesThis Opportunity May Not Be the Best Fit If You're Looking ForPrimarily office‐based supportProject‐based implementation workCandidates who enjoy hands‐on technical support and operational environments tend to succeed most in this Desktop Support Analyst II opportunity.What You'll DoAs a Desktop Support Analyst II, you will:Provide desktop and end‐user support for hardware, software, and peripheral devices.Troubleshoot and resolve technical issues affecting users and business operations.Support desktop computers, printers, scanners, barcode devices, and related equipment.Install, configure, maintain, and replace hardware as needed.Escalate issues when appropriate and collaborate with internal and external support teams.Maintain asset management and device inventory records.Deliver excellent customer service while communicating technical information effectively.Participate in continuous improvement efforts that enhance the end‐user experience.Support operational and manufacturing technology environments while maintaining established service levels.Required QualificationsPrevious experience in Desktop Support, Technical Support, Field Support, or a related IT support role.Strong troubleshooting and problem‐solving skills.Experience supporting computer hardware and peripheral devices.Ability to diagnose, isolate,



and resolve technical issues.Strong communication and customer service skills.Ability to work independently and manage competing priorities.Ability to perform physical tasks associated with supporting technology equipment.Preferred QualificationsExperience supporting technology in manufacturing, warehouse, logistics, or industrial environments.Experience supporting printers, scanners, barcode devices, and other operational equipment.Experience with hardware deployments, break/fix activities, and workstation support.Experience working directly with end users in a hands‐on support environment.Exposure to operational technology (OT) or production‐support environments.Experience supporting business‐critical systems where uptime and rapid response are important.Why DYOPATH?
At DYOPATH, our core values guide how we support our clients, our teammates, and our communities:Client FocusCourageous CommunicationDo the Right ThingRelentless PassionFamily CompassionWe believe great people deserve great opportunities to grow, learn, and make an impact.
As a Desktop Support Analyst II, you'll join a team committed to collaboration, continuous improvement, and delivering exceptional experiences for clients and colleagues alike.This role is open to applicants in Mexico only.
This Desktop Support Analyst II opportunity may also appeal to candidates with experience in Manufacturing IT Support, Technical Support, Hardware Support, Field Service, End User Support, Operational Technology Support, Production Support, and Industrial Technology Support.Equal Opportunity EmployerDYOPATH is committed to a work environment free of all forms of discrimination.
DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
For more information about DYOPATH, please visit our website at .
The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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📌 Desktop Support Analyst Ii (Manufacturing Technology Support) (Santa Catarina)
🏢 Dyopath
📍 Santa Catarina