Ready to kickstart your IT career?
We're looking for an IT Support Center Assistant who's eager to learn, loves solving problems, and wants to make a tangible impact by helping users navigate technology challenges every day.What will you do:Provide frontline support by responding to technical inquiries and resolving user issues promptlyWork closely with technical teams to troubleshoot and elevate complex problems as neededMaintain detailed records of customer interactions, solutions, and feedback for continuous improvementContribute ideas to enhance service delivery and streamline support processesWhat are the key skills we are looking for:Customer Support — foundational level; assisting users with technical inquiries and service requestsCommunication — developing level; explaining technical solutions clearly to non-technical audiencesCustomer Orientation — developing level; prioritizing user needsand delivering positive support experiencesProblem Solving — developing level; diagnosing issues and determining appropriate resolution pathsTroubleshooting — foundational level; identifying root causesof technical problems efficientlyEnd User Support — foundational level; providing hands-on assistance with hardware and software issuesResilience — developing level; maintaining composure and focus during high-volume support periodsWhat qualifications will make you successful:Passion for technology and helping others navigate technical challengesQuick learner who adapts easily to new tools and evolving processesStrong attention to detail when documenting and tracking issuesCollaborative mindset with enthusiasm for working in a team environmentWhat's in it for me:Comprehensive training to build foundational IT skills and grow your expertiseOpportunity to work with diverse technologies and gain real-world experienceCollaborative, supportive culture where questions and curiosity are encouragedCareer development pathways with room to advance within IT and beyondRewards designed for youOur Total Rewards is our way of saying: We see you and we value you.
It's more than just pay and benefits- it's a meaningful investment in you.
It is designed to help you perform, grow, feel safe, and elevate your potential.
The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community.
At Schneider Electric, we're here for what matters most to you.
Discover more at our Career Page.Country-specific programs and initiatives may be available.Our valuesWhen you are thinking about joining a new team, culture matters.
At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.
We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.
It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.




We celebrate IMPACT Makers and believe everyone has the potential to be one.Key company metrics€40 billion general revenue+9% organic growth*******+ employees in 100+ countriesWe believe in inclusivitySchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values.
We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.Our Trust CharterAt Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.
Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
You can find out more about our Trust Charter hereEqual Opportunity EmployerSchneider Electric is an Equal Opportunity Employer.
It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.
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📌 Associate I, Key Analyst - Open /Close (Qro.) (Santiago de Querétaro)
🏢 Schneider Electric
📍 Santiago de Querétaro