Are you ready to take off your career at one of the best places to work?
At Aeromexico, we are dedicated to offering our passengers the best travel experience. This is possible thanks to having the best talent in the industry. We strive to help all our employees grow, develop, and reach their full potential to achieve success in an inclusive, diverse, and equal environment.
Are you up for the challenge?
We are looking for an Analista de Reembolsos y Auditoría de Ventas to join our team and play a key role in ensuring the accuracy, compliance, and efficiency of our general refund processes while delivering an exceptional experience to our travel agency partners.
This opportunity is ideal for an analytical, detail-oriented, and results-driven professional who enjoys solving complex cases, working in a dynamic international environment, and collaborating with teams across different markets.
In this role, you will be responsible for the timely analysis, validation, and processing of airline ticket refund requests submitted by travel agencies worldwide, ensuring compliance with fare rules,



commercial policies, and Aeromexico's internal procedures. You will also provide specialized support by managing inquiries from travel agencies—primarily across the United States and Brazil—reviewing ticket documentation, validating refund eligibility, calculating refund amounts, and ensuring all cases are resolved within established service level agreements.
Educational requirements
• Bachelor's degree in Accounting, Business Administration, or a related field.

Experience
• Mandatory knowledge of Sabre or any other Global Distribution System (GDS).
• Portuguese proficiency is desirable.
• Experience processing and analyzing airline ticket refund requests.
• Experience validating tickets, coupons, ticket history, and supporting documentation.
• Knowledge of fare rules and refund eligibility analysis.
• Experience calculating refund amounts according to applicable regulations and compan

📌 Analista De Reembolsos Y Auditoria De Ventas (Ciudad de México)
🏢 Aeromexico
📍 Ciudad de México