Are you ready to take off your career at one of the best places to work?
At Aeroméxico, we are dedicated to offering our passengers the best travel experience. This is possible thanks to having the best talent in the industry. We strive to help all our employees grow, develop, and reach their full potential to achieve success in an inclusive, diverse, and equal environment.

Are you up for the challenge?
The primary objective of this role is to provide professional, timely, and high-quality service to customers and Aeroméxico's integral sales force, ensuring compliance with the KPIs established for the assigned region.

Current Opportunities
We currently have openings within our Contact Center teams for candidates with the following language skills:
• Spanish
• English (Bilingual)

Educational requirements:
• High school diploma with an official certificate required or Bachelor's degree (preferred) in Business Administration, International Business, Tourism, or a related field.

Requirements:
• Minimum of 3 years of experience in customer service, call centers,



and/or commercial support campaigns.
• Previous experience in airlines, airports, or travel agencies is preferred.
• Experience using reservation systems such as Amadeus and SABRE is preferred.
• Excellent verbal and written communication skills, including providing support via email and chat

Customer Service Analyst Hiring Day
• Manage all customer communication channels (phone calls, emails, and chats) in a timely and efficient manner, ensuring established response times are met.
• Provide comprehensive solutions to both internal and external customer needs, delivering a high-quality customer service experience.
• Identify opportunities for improvement based on customer interactions and recommend solutions to enhance service quality and business processes.
• Provide specialized support to the sales force in managing and resolving B2B cases.
• Ensure compliance with the KPIs assigned to the region and contrib

📌 Analista de Atención al Cliente (Ciudad de México)
🏢 Aeromexico
📍 Ciudad de México