We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

Their goal is to provide property owners a stress-free experience through superb communication and excellent management and leasing services. We manage traditional long-term rental properties, commercial buildings (office, retail, industrial, medical), and homeowner's associations.

Key Responsibilities as a REMOTE Customer Service Representative :

Manage inbound and outbound calls, chats, and emails with professionalism

Address and resolve customer inquiries and requests promptly

Provide effective solutions and follow-up as needed

Accurately document all interactions and decisions in our systems





Collaborate with team members to enhance the customer experience

Develop a comprehensive understanding of company policies and procedures.

Serve as the primary representative for client interactions

This is a remote position, in case you get selected you'll need to visit our offices in CDMX or GDL on the first day.

Law benefits

Computer equipment (Laptop, Monitor, and Headset)

Major medical insurance

Christmas bonus of 30 days (Aguinaldo)

Remote Work

After the first 3 months, we add the following:

Minor medical insurance

Food vouchers (10% of the gross salary).

Restaurant tickets of $2,069

Saving fund (8% of the gross salary).

Life insurance

Schedule:

Monday to Friday

Standard time: 8:30 - 17:00 Mexico City time

Daylight saving: 7:30 - 16:00 Mexico City time

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📌 Customer Service Representative - Remote (Centro)
🏢 Gordian Staffing Careers
📍 Centro