EPAM is a leading integral provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking a Senior Account Operations Specialist to join our team, supporting key accounts within the Media and Entertainment portfolio.

In this role, you will be responsible for delivering high-quality Account Operations service on the assigned accounts. This position requires maturity in organizing operations activities, being a quick learner, taking ownership of processes, demonstrating proactivity in their realization and optimization, and possessing strong communication skills.





Responsibilities

• Manage contracts end-to-end from a financial perspective, including SOW tracking, unblocking stuck SOW/MSA, obtaining legal approvals, negotiating contracts with Legal, revealing potential blockers and their resolution, and contract management in the Client's system
• Track Account business results, prepare monthly PnL reports, perform cost-benefit analyses, and work proactively with the CP & FP&A; team on improvement plans for achieving targets
• Maximize the efficiency of business procedures and optimize workflow where needed (e.g., monitoring burn-down reports, issuing respective COs to avoid revenue leakage, providing recommendations to CP & DM to improve margin)
• Prepare project PnL simulations for new projects when rotation or RP adjustments occur
• Review and adjust Resource plans (adding/removing roles, cost forecasting) in close cooperation with CP, DM & BPS
• Provide d

📌 Senior Account Operations Specialist (México)
🏢 Epam Systems
📍 México