Join Our Team at Lean Solutions Group (LSG)

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission: Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision: A world where people, empowered by technology, turn any challenge into a catalyst for growth.

Position Description




The Bilingual Customer Care Ambassador handles inbound phone inquiries from customers placing food and beverage orders. This role ensures all orders are processed accurately and efficiently into the transaction management system while actively upselling complementary menu items to maximize sales. Additionally, the Specialist assists customers with order modifications, addresses menu or pricing inquiries, and documents service concerns to ensure a seamless ordering experience.

Functions
• Process inbound phone orders accurately and dispatch completed orders to designated store locations for fulfillment.
• Actively upsell menu items on every transaction, aiming to increase average order values and achieve target sales goals.
• Process customer order adjustments or cancellations promptly and inform receiving store locations of revised order details.
• Address customer inquiries regarding product availability, menu options, and store pricing structures.
• Field cust

📌 Bilingual Customer Support Representative (Guadalajara)
🏢 Lean Solutions Group
📍 Guadalajara