Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

The Database Services team at Medallia owns the production database systems that power a highly reliable general SaaS platform. Database Reliability Engineers (DBREs) are responsible for the availability, performance, and lifecycle of those systems, and for the platform capabilities that let engineering teams consume database services safely.



We work as peers to Site Reliability Engineering, with the same expectations for reliability, incident response, and automation applied to the data layer. PostgreSQL is the largest part of our estate, and the team is evolving to support additional database technologies, primarily YugabyteDB and Apache Cassandra. Our databases run mostly in Kubernetes environments hosted in Medallia Cloud. We are currently looking for a Senior Database Reliability Engineer who combines deep PostgreSQL expertise with an automation mindset. A substantial part of the role is hands-on production work: operating clusters, diagnosing incidents, tuning performance, and executing upgrades. You will use that experience to identify recurring operational pain, fix the underlying causes, and turn repeatable procedures into automation the whole team relies on. As a Senior DBRE you will lead incident reviews, define service objectives for the

📌 Senior Database Reliability Engineer (Tecámac)
🏢 Medallia
📍 Tecámac