The company is the operating system for school cafeterias in Latin America. Parents load a closed-loop wallet, kids pay at the cantina, and families get full visibility into what their children eat. The company works with 550+ schools across Mexico, Uruguay, Chile and Argentina, serving 220,000+ children every month. It just closed a new funding round, is at ~US$2M ARR growing fast, and its goal is to reach 1 million children in the next 18 months. Long term, the company is building the first fintech platform for teenagers in LatAm on top of this distribution.

The team is ~35 people across Mexico City and Montevideo, with commercial teams in Chile and Argentina. The founding team is young, technical, and obsessed with capital efficiency.

Why This Role Exists

Operations has been designed but now needs to be run — and scaled. Over the past year, the product leader productized the operations area: defined the systems, the processes, and the rules of the game. The company now needs an owner who takes over that machine, runs it with granularity and rigor, builds the team around it,



and scales it from US$2M to US$10M ARR. You need to ensure everything from client onboarding and platform support to internal workflows and cross-functional coordination runs with the same precision, speed, and clarity promised to schools and families. You will report directly to the CEO, and will work directly with the founding team across product, commercial, and customer success to eliminate friction at every stage of the customer journey.

What You'll Own

The sales → onboarding → go-live funnel: own launch velocity and quality for every new school, and make the handoff from sales frictionless. This is the #1 priority.

The operations team: inherit, lead, grow, and raise the bar on the existing teams.

Operational KPIs: define the micro-metrics (time-to-launch, onboarding conversion, support load per school, error rates), instrument them, and review them weekly.

Automation with AI: agg

📌 Head Of Operations (Ciudad de México)
🏢 Breakmark
📍 Ciudad de México