htnexusmx is seeking an experienced Contact Center Operations Manager to lead a high-volume on-site operation in Mexico City. The role emphasizes team leadership, service levels, and delivering strong business results while managing overnight shifts.
You will monitor KPIs, SLAs, and productivity, identify gaps, report outcomes, and drive improvements. A bachelor’s degree and 4–5 years in a contact center operations role, plus advanced English, are required.
📌 Night-Shift On-site Contact Center Operations Lead (Ciudad de México)
🏢 htnexusmx
📍 Ciudad de México
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