About Central
Central builds AI agents that do real operational work for businesses. Our agents handle tasks like answering phones, booking appointments, and working within scheduling and healthcare systems. As we expand into more back-office workflows, we are seeking an Implementation & Customer Success Manager who finds this evolution exciting.

Central builds AI agents that do real operational work for businesses. Our agents handle tasks like answering phones, booking appointments, and working within scheduling and healthcare systems. As we expand into more back-office workflows, we are seeking an Implementation & Customer Success Manager who finds this evolution exciting.

Responsibilities
- Own customers end to end, from signed contract through implementation, launch, adoption, ongoing success, renewal, and expansion
- Take new customers live by configuring workflows, call forwarding, prompts, transfer rules, scheduling, notifications, integrations, and other automation
- Configure AI agents by building and improving prompts, workflows, actions, escalation logic, SMS rules,



and knowledge integrations
- Implement new workflows as Central expands beyond voice and front-desk automation
- Run integrations with systems like athenahealth, Brightree, Availity, and NexHealth
- Communicate regularly with customers through onboarding calls, implementation sessions, check-ins, and troubleshooting calls
- Investigate problems independently, reproducing issues and checking configurations before escalating to engineering
- Triage engineering issues effectively, providing necessary context and verifying fixes before closing the loop
- Identify churn risks and opportunities for account growth by understanding customer value and needs
- Turn recurring implementation problems into documented playbooks

Requirements
- 3+ years in implementation, onboarding, technical account management, customer success, or a similar customer-facing role at a B2B software company
- Experience own

📌 Implementation & Customer Success Manager — AI Agents (México)
🏢 Wing Assistant
📍 México