About the Role:
Job Summary
Pellera Technologies is seeking a proactive and technically skilled IOC Specialist, is a position that provides an opportunity to work in a fast-paced collaborative environment where they must be monitoring our and customer infrastructure and resolve any incident that appear. Essentially, we are looking a Support Engineer, Level 1.50.
Key Responsabilities
- Analysis and verification of monitoring alerts to produce incident identification, classification, and prioritization.
- Create, improve, and maintain monitoring alerts based on the correlation of different sources of data.
- Operate and maintain Operative Systems like Windows Desktop, Windows Server, and Linux.
- Operate and maintain various network devices like switches, routers, firewalls, IDS/IPS etc.
- Operate and maintain various IT Services like Active Directory, File Systems, Antivirus, Backups, etc.
- Respond to security incidents and investigations working closely with customers and IT providers,
following SLA requirements and ITSM Processes.
Required Skills/Abilities/Competencies
- Ethical and Critical Thinking
- Fluent English language skills required: verbal and written communication.
- Self-motivated and disciplined.
- Strong investigative and analysis skills.
- Strong technical and process design and implementation skills.
- Strong communication and presentation skills and the ability to work in a highly collaborative environment.
- Customer focus and ability to manage customer expectations.
- Ability to work creatively and analytically in a problem-solving environment.
- Manages multiple priorities in a high-pressure environment.
- Have strong interpersonal and communication skills.
- Able to write intricate system and user documentation.
- Ethical and Critical Thinking
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to function well in a high-paced and at times stre
📌 IOC Specialist (Heroica Puebla de Zaragoza)
🏢 Pellera Technologies Mexico
📍 Heroica Puebla de Zaragoza
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