About Patrianna

Patrianna is a fast-scaling product development company headquartered in Gibraltar, with a dynamic, integral team powering our growth. We operate at the intersection of technology and entertainment, building innovative solutions that shape the future of social gaming and deliver outstanding experiences to millions of players worldwide.

We're driven by speed, ambition, and bold ideas. At our core, we're product creators and problem-solvers who thrive in a high-performance environment. We're looking for exceptional talent smart, adaptable, and motivated individuals eager to make an impact, scale business functions at pace, and continuously improve.

Whether you're a domain expert or an agile thinker who thrives in change, at Patrianna you'll have the freedom to innovate, take ownership, and help us lead the next wave of gaming innovation.

Join us and be part of something extraordinary.

The Role

As a Customer Support Agent at Patrianna, you'll be the frontline of an exceptional player experience resolving issues, engaging high-value customers,



and keeping the operation running smoothly across email, live chat, and social media.

What You Will Be Doing

• You'll handle customer enquiries and complaints across email, live chat, and social media owning each query through to resolution with professionalism and care
• You'll resolve escalated and complex cases promptly, collaborating cross-functionally to find solutions and keeping customers informed every step of the way
• You'll monitor ticket queues, identify SLA risks, and support the team in prioritising and redistributing workload to keep service levels on track
• You'll complete key operational tasks including Big Winners, Play Safety, Legal View, End of Shift Reports, and Zendesk Problem Tickets accurately and on time
• You'll proactively engage high-value players to build loyalty, spot upsell and cross-sell opportunities, and deliver a genuinely personalised support experience
• You'll contribute

📌 Customer Support Agent (México)
🏢 Patrianna
📍 México