This role is heavily focused on client communication, responsiveness, and relationship management. Success in this position is not measured by the number of calls handled, but by the quality of service provided to each client. The adecuado candidate will be patient, empathetic, detail-oriented, and committed to ensuring every client feels heard, supported, and informed throughout their legal journey.

Key Responsibilities
Client Communication & Service
• Serve as the first point of contact for clients, delivering exceptional customer service with professionalism, empathy, patience, and warmth.
• Answer incoming calls and client inquiries thoroughly, ensuring clients receive the time and attention needed to address their concerns.
• Build strong relationships with clients by providing personalized support and maintaining consistent communication throughout their cases.
• Follow up proactively with clients regarding outstanding requests, appointments, case updates, and required documentation.
• Ensure all client interactions reflect the firm's commitment to a high-touch,



white-glove service experience.
• Handle sensitive client situations with discretion, compassion, and professionalism.

Administrative & Legal Secretary Support
• Manage attorney and firm calendars, appointments, meetings, and scheduling requests.
• Coordinate follow-up activities and maintain accurate records of client communications.
• Draft, organize, and manage correspondence, emails, and legal documentation.
• Maintain electronic client files and ensure documentation is properly organized and updated.
• Track tasks, deadlines, and follow-up activities to ensure timely completion.
• Support attorneys and staff with administrative and operational tasks as needed.

Internal Communication & Team Collaboration
• Maintain regular and effective communication with attorneys and team members regarding client matters and ongoing activities.
• Keep the legal team informed of client concerns, requests, updates,

📌 Recepcionista Legal (Mérida)
🏢 Solvo Global Careers
📍 Mérida