Hiring: Team Lead – Search Evaluation / Content Moderation
Location: Masaryk, Polanco, Mexico City, Mexico
Work Mode: Onsite
Employment Type: Full-time (FTE)

general leader in data analytics, AI solutions, and technology-enabled services. We combine advanced technology with subject matter expertise to help organizations improve business performance and operational efficiency.
Role Overview
We are seeking an experienced L2 Team Lead – Search Evaluation / Content Moderation to lead onsite operations, drive quality performance, and ensure consistent application of client search evaluation policies. The ideal candidate will have hands-on experience managing operational teams, delivering intensive training, maintaining quality standards, and meeting strict service-level agreements (SLAs).
The successful candidate will serve as the key link between client policy stakeholders and onsite L1 Search Evaluators.
Key Responsibilities
• Interpret complex search evaluation guidelines and proactively resolve policy ambiguities with client stakeholders.




• Translate policy changes into clear operational instructions for L1 specialists.
• Lead daily operations, manage delivery milestones, and ensure adherence to SLAs and productivity targets.
• Conduct quality calibration sessions, analyze performance trends, and implement corrective action plans.
• Lead onboarding, training, refresher sessions, knowledge assessments, and continuous coaching.
• Monitor quality scores, productivity, accuracy, turnaround time, and other key operational metrics.
• Handle escalations and support the team in resolving complex evaluation cases.
• Ensure consistent and responsible handling of sensitive content, including violence and adult content, in accordance with client policies.
• Collaborate with client stakeholders and internal teams to improve evaluation accuracy and operational efficiency.

Mandatory Skills and Qualifications
• Proven experience leading or supervising onsite operational teams in a

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