Job Description

Responsible for coordinating and monitoring commercial vehicle aftersales operations, ensuring efficient workshop management, technical support, warranty claim follow-up, and customer and dealer satisfaction. Acts as a key liaison between dealers, service workshops, internal teams, and customers to ensure timely resolution of technical and operational issues related to trucks and buses.

Key Responsibilities

Aftersales Operations Coordination: Coordinate administrative and operational activities across service workshops in Tultitlán and Monterrey, as well as service personnel assigned to Mérida, ensuring operational efficiency and service quality.

Dealer Relationship Management: Serve as the primary point of contact for truck and bus dealers, addressing requests, coordinating solutions, and following up on operational, technical, and customer-related matters.

Technical Support and Vehicle Diagnostics: Coordinate vehicle inspections, troubleshooting, technical diagnostics, and follow-up on mechanical or electrical issues to support effective problem resolution.





Warranty Management: Coordinate and monitor warranty claims, validate supporting documentation, communicate with relevant stakeholders, and ensure timely follow-up in accordance with warranty policies and procedures.

Technical Training: Develop and deliver technical training programs for dealer personnel and service technicians, including vehicle systems, product specifications, maintenance procedures, troubleshooting, and repair protocols.

Training Materials Development: Prepare and update technical documentation, training presentations, service manuals, and instructional materials related to truck and bus structure, components, systems, and aftersales procedures.

KPI Monitoring and Reporting: Track and analyze aftersales performance indicators, including workshop productivity, repair turnaround time, warranty claim status, service quality, and customer satisfaction.

Customer Support:

📌 Commercial Vehicles, Truck (Miguel Hidalgo)
🏢 BYD México
📍 Miguel Hidalgo