Before you apply, please get familiar with Luxoft

• Luxoft locations: https://career.luxoft.com/locations/
• Logeek Magazine: https://career.luxoft.com/logeek-magazine/

Project Description:
• The adecuado candidate will have a strong understanding of Customer ID & Profile Core Support and will be responsible for eyes-on-glass monitoring, incident triage and ownership, troubleshooting and restoration, app enhancements , cross-team collaboration, platform and application stack awareness, and service quality and process excellence.

Responsibilities:
• Triage & Incident Ownership
• • Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
• • Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
• • Maintain accurate, real-time incident timelines and post-incident documentation.
• Troubleshooting & Restoration
• • Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.




• • Use observability and monitoring platforms to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
• • Perform targeted mitigations, rollbacks, configuration fixes, and coordinate hotfixes to restore service quickly.
• Application development/enhancement
• • Developing features, enhancements, and bug fixes
• Cross-Team Collaboration
• • Engage with Application Development, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.
• • Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring platforms to accelerate fixes.
• • Facilitate postmortems and continuous improvement actions.
• Platform & Application Stack Awareness
• • Identify and recognize the application stack, including UI/front end, backend services, APIs, queues, databases, caches, containers, orchestration, and networking, for each impacted service to quickly isolate

📌 .Net SRE (México)
🏢 Luxoft
📍 México