Key Responsibilities Perform Level 1 analysis and support for reported incidents and service requests. Investigate issues, identify root causes, and create clear, actionable defect reports for development teams. Triage and manage incidents in accordance with established SLAs. Act as a primary point of communication between clients, product teams, development teams, QA teams, and IT support teams. Create and maintain knowledge base content, including troubleshooting guides, user documentation, and how-to articles. Troubleshoot complex issues, narrow down root causes, and recommend effective solutions. Manage multiple tasks and priorities in a dynamic environment. Collaborate with cross-functional teams to ensure timely issue resolution and continuous service improvement. Requirements Minimum 5 years of experience as a Support Analyst, Application Support Engineer, or similar support role. Strong proficiency with Microsoft Excel.



Excellent written and verbal communication skills. Ability to independently manage workload and drive issues to resolution with minimal supervision. Familiarity with finance concepts and financial models. Experience leveraging AI tools and agents to improve productivity, analysis, troubleshooting, or support processes. Strong analytical and problem-solving skills. Ability to investigate incidents, perform root cause analysis, and communicate findings effectively. Experience working in a client-facing environment and coordinating across multiple teams. Optional Requirements Experience working with databases, including querying and data analysis. Experience supporting or maintaining financial models built in Excel. Prior experience in financial services, valuation, or investment-related applications."

📌 DC Engineer Specialist (México)
🏢 Hexaware
📍 México