It’s a very exciting time to join Zendesk. As a leader in customer service software, marching towards our multi-billion $ in revenue as an AI-first company, we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.
The Strategic Finance and Analytics team leads decision support and insights for company-wide pivotal initiatives; drives BI projects, delivers top-line key metric reporting and forecasting. We are looking for someone who is passionate about data and has the right blend of technical ability and business acumen to deliver key reports and business insights to leadership, including the CFO and C-Staff. You will be part of a small but mighty team and will play a pivotal role in shaping how the team scales with AI and delivers strategic analytics and decision support in a cross-functional organization, partnering with Finance, Sales, Marketing, Customer Success, Product, Enterprise Data and Operations teams.
About you
• You are intellectually curious and like to search for context and insight behind the numbers
• You have excellent analytical and critical thinking skills
• You are a strategic thinker who can see the big picture, and granular details as needed
• You are a team player
• You have an aptitude for framing business questions with data
• You have a great work ethic with a strong desire to exceed expectations
• You have excellent verbal and written communication skills and are able to communicate well across different audiences
• You are a motivated self-starter who thrives working in a fast-paced, dynamic environment
• You are detail oriented, resourceful and scrappy
• You like tinkering with AI
Responsibilities
• Regularly report findings and key metrics to leadership, including C-Staff, to help guide decision-making
• Using your technical skills and business acumen, you will perform analysis, build decks and dashboards to generate insights
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📌 Senior Analyst, Data (Ciudad de México)
🏢 Zendesk
📍 Ciudad de México
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