Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

At Micron, we are building innovative technology that transforms how the world uses information. As an Engineering Remote Operations Center (EROC) Engineer, you will make a meaningful impact by helping us maintain reliable, efficient, and scalable engineering operations across global environments. You will collaborate with teams worldwide, leverage Microsoft Copilot and AI-enabled technologies, and continuously develop your technical expertise while driving operational excellence. Join us and help build the future of engineering operations

Responsibilities:

• Monitor infrastructure, applications, and operational dashboards to maintain system health, improve availability, and quickly identify potential issues.
• Troubleshoot incidents, perform root cause analysis,



and collaborate with integral teams to drive timely resolution and continuous improvement.
• Support ticket triage, SLA compliance, workload management, and operational readiness across engineering environments.
• Leverage Microsoft Copilot, Generative AI, automation, analytics, and intelligent monitoring tools to improve efficiency and enhance knowledge management.
• Create, maintain, and continuously improve technical documentation, SOPs, and operational processes that enable consistent service delivery.

Minimum Qualifications:

• Bachelor's degree in computer science, Information Technology, Engineering, or a related technical field. (No more than 2 years of graduated).
• Proficiency in Linux and Windows operating systems, infrastructure technologies, and troubleshooting fundamentals.
• Strong analytical, problem-solving, communication, and interpersonal skills.
• Ability to collaborate effectively in a fa

📌 NCG Eng Remote Operations Center (México)
🏢 Micron Technology
📍 México