Yalo
Hi, we’re Yalo
We’re on a mission to revolutionize how businesses sell in an omnichannel way with our intelligent sales
their customers across every channel—offering personalized experiences, anticipating needs, and delivering what they
want with ease. That’s the reality we’re building at Yalo.
Born in Latin America and driven by its spirit of innovation, we’re transforming sales for businesses around the globe.
From empowering businesses in emerging markets to helping enterprises scale intelligently, we’re redefining how
companies engage with their customers and drive growth.
At Yalo, we believe the future of sales is personalized, omnichannel, intelligent, and conversational. Join us as we
empower businesses to build stronger relationships and achieve remarkable results worldwide
About the job
The IT Helpdesk Associate ensures smooth, reliable day-to-day IT operations for all employees, with a strong focus on
empowering business and client-facing teams. This role acts as an IT Business Partner combining technical expertise
with business acumen to proactively identify needs, recommend solutions, and resolve issues efficiently. By bridging IT
and business teams, this position enhances productivity, supports seamless client experiences, and contributes to
continuous improvement through process optimization, automation, and knowledge management.
What you'll be doing
Act as the primary IT point of contact for Mexico-based users, delivering timely and high-quality technical support.
Support and troubleshoot business-critical tools and workflows, including Zendesk, Salesforce, and CRM
platforms.
- Resolve hardware, software, access, and account-related incidents within established SLAs.
- Ensure office network reliability by troubleshooting access points, switches, and cabling issues.
- Manage employee onboarding and offboarding, provisioning and de-provisioning system access within 24 hours.
- Document processes, solutions, and improvements in No
📌 IT Helpdesk Support Engineer (México)
🏢 Yalo
📍 México