WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Principal Associate (Site Reliability Engineering)

We're building a Site Reliability Engineering center in Mexico City and hiring Principal Associate SREs to join one of our founding teams. You'll work on payment-critical systems across the Discover Network, Diners Club International, and PULSE - contributing to settlement reliability, alert quality, observability, and automation that directly impacts millions of transactions daily.

Settlement
- ensuring batch settlement cycles complete accurately, on time, and in compliance with regulatory requirements across domestic credit/debit and international cross-border networks Develop automation solutions - using Python, Java, and shell scripting to eliminate manual operational processes, from certificate rotation to compliance artifact generation Troubleshoot and debug complex production issues - diagnose failures across distributed systems spanning on-prem data centers and AWS, identify root causes,



and implement durable fixes Contribute to observability - configure and tune monitoring in Datadog and Observe, build dashboards that surface actionable signals, and reduce unactionable alert volume Support incident response - participate in on-call rotations, respond to production incidents, drive diagnosis, and contribute to blameless postmortems Leverage AI tools to accelerate engineering - use agentic AI automation (Claude Code and others) to develop solutions, generate runbook drafts, and build automation agents Deliver through CI/CD pipelines - build, test, and deploy automation via continuous integration and API automation frameworks

Independently troubleshooting and resolving production issues within your domain without escalation At least one operational process fully automated and running in production You'll work across hybrid on-prem and cloud infrastructure supporting real-time and batch financial transaction systems at general scale. Th

📌 Principal Associate (Heroica Puebla de Zaragoza)
🏢 Capital one
📍 Heroica Puebla de Zaragoza