Job Description

This role is about more than moving luggage, it’s about creating trust, reassurance, and ease from the moment our guests arrive. As a Bellperson, you are the first impression and a steady presence throughout their journey. With a natural service orientation, attention to detail, and calm professionalism, you ensure that every guest interaction is smooth, thoughtful, and memorable.
What You'll De Doing
Guest Connection
Warmly greet and farewell guests, assisting with luggage, transportation, and parking.
Escort guests to rooms, introducing resort amenities and services with confidence and clarity.
Provide accurate information and thoughtful recommendations on local wellness, culture, and adventure experiences.
Respond promptly to guest requests, ensuring their comfort and convenience at every stage.
Operational Excellence
Safely handle guest luggage, packages, and special belongings with care and discretion.
Maintain an orderly, polished atmosphere in lobby and public areas.
Team & Culture
Collaborate with Front Office and Concierge to deliver seamless guest journeys.
Work steadily and reliably in both predictable and peak periods. .

Qualifications

Your experience and skills include:




Service focused personality is essential; customer related experience an asset
Ability to work well under pressure in a fast paced environment
Excellent communication skills and a professional presentation
Ability to work cohesively with fellow colleagues as part of a team
Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, holidays.
Fluent in English
Physical Aspects of Position include but are not limited to the following:
Constant standing and walking throughout shift
Frequent lifting and carrying up to 50 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps

Additional Information

What's in it for you...
The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a integral brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
A competitive package and plenty of opportunity for development.
Discounts across the entire Ennismore family of brands.

📌 Bellperson (Ciudad de México)
🏢 HYDE
📍 Ciudad de México