Contact Center Operations Manager | Advanced English
Location: Benito Juárez, Mexico City
100% on-site
Schedule: Monday to Friday, primarily overnight.
About the job
We are looking for an experienced Operations Manager to lead a high-volume Contact Center operation, with a strong focus on team management, service levels, and business results.
Key Responsibilities
Lead day-to-day Contact Center operations.
Manage teams and ensure achievement of operational targets.
Monitor KPIs, SLAs, productivity, and service levels.
Identify performance gaps and implement improvement actions.
Track and report operational results.
Requirements
Bachelor’s degree in Business Administration or a related field; completed degree preferred.
4–5 years of experience as an Operations Manager in a Contact Center.
Experience managing high-volume operations and teams.
Strong knowledge of KPIs, SLAs, and performance management.
Experience in assistance services is preferred.
Advanced English (C1–C2).
Compensation & Benefits
MXN 65K - 70K gross per month.
Benefits above statutory requirements.
📌 Contact Center Operations Manager | Advanced English (Ciudad de México)
🏢 htnexusmx
📍 Ciudad de México
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