Cohen Immigration Law Group, P.C. is a growing immigration law firm led by a retired U.S. Immigration Judge, dedicated to guiding clients through the immigration system with clarity, compassion, and precision. We are seeking a polished, reliable, and client-focused Immigration Intake Specialist to join our team and play a key role in ensuring smooth daily operations of the firm.

- This is remote full-time, 40-45 hours a week position

- Respond quickly to new immigration leads by phone, text, and email

- Conduct initial prospective client intake and gather relevant immigration history

- Manage and optimize the attorney consultation calendar

- Conduct consistent outbound follow-up with leads who have not yet responded

- Collect consultation payments through approved firm systems

- Maintain accurate and detailed records of every prospective-client interaction

- Properly categorize lost leads and document the reason they did not retain the firm

- Assist with incoming calls and overflow when needed

- Follow up with no-shows and unconverted leads





- Track daily activity and performance metrics

- Provide a daily KPI report

- Identify problems in the intake pipeline and suggest improvements

- Help develop scripts, workflows, questionnaires, follow-up sequences, and intake SOPs

- Work closely with attorneys, paralegals, reception staff, and management

- Maintain strict confidentiality of client and prospective-client information

- At least 2 years of immigration law firm intake experience

- Excellent spoken and written English

- Spanish fluency strongly preferred

- Confident and professional telephone presence

- Strong sales and client-service instincts

- Excellent listening skills

- Comfortable making repeated outbound follow-up calls

- Organized and detail-oriented

- Reliable high-speed internet

- Reliable computer and professional remote workspace

- Ability to work New York/Eastern Time hours

📌 Immigration Intake Specialist (México)
🏢 Cohen Immigration Law Group
📍 México