JOB DESCRIPTION We are currently seeking a Helpdesk Senior Associate-French to join our team in Guadalajara, Jalisco, Mexico.
NTT DATA, Inc. currently seeks a Help Desk Senior Associate - Full Time
Location: Remote
Requirements: • Availability to work 45 hours per week • Advanced English or Spanish & Require French Language • Looking to work in IT Environment • 6 months of experience in Customer Service We Offer: • Competitive salary • Grocery Tickets - 12% of base salary • 30 days of christmas bonus • 12 days of vacations • 50% Vacation bonus • 5 personal days per year• Medical insurance (You and your family)• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company
Activities
• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
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