A vacancy was shared with you from Quest2 Offer Technical Account Manager Stack and skills

Dashed - nice to have, not required

Responsibilities

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Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value Use AI to Transform the Customer Experience: Leverage AI-powered tools and insights to anticipate customer needs, personalize engagement, and deliver faster, more proactive, and impactful outcomes Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health Demonstrate Deep Technical Acumen & ••• Expertise: Be the primary technical point of contact, mastering •••'s platform, including APIs, hardware, and software Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges Communicate with Influence and Clarity: Lead customer meetings, from technical deep dives to quarterly technical account reviews, with confidence Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience Demonstrate Ownership and Act as a Multiplier: Embody a 'get it done' mentality by taking initiative on team projects and process improvements Embody •••'s Values & Principles: Consistently champion and role model •••'s core values and operating principles in every interaction Requirements

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7+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success Bachelor's degree in a technical field, or equivalent expertise through practical experience in areas such as Computer Science, Engineering, or related fields Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations Bilingual: English and Spanish is a must Strong written and verbal communication skills in English and Spanish Data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships Team player who thrives in a fast-paced environment and works effectively with internal teams Nice to have

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Experience supporting global enterprise-level customers in a Saa S, Io T, or Paa S environment Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success Prior experience with •••, Salesforce, Zendesk, Jira, Gong, Gainsight,



and Tableau Basic Python coding skills are an asset for providing enhanced technical solutions Benefits and conditions Above-market total compensation through base salary, performance-based bonus/variable pay, and equity Flexible, employee-led remote model Comprehensive health and parental leave plans Above-market total compensation through base salary, performance-based bonus/variable pay, and equity Flexible, employee-led remote model Professional development stipend Comprehensive health and parental leave plans

••• (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (Io T) data to develop actionable insights and improve their operations. At •••, we are helping improve the safety, efficiency and sustainability of the physical operations that power their global economy. Representing more than 40% of general GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at ••• means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. #J-18808-Ljbffr

📌 Technical account manager (México)
🏢 Quest2Offer
📍 México