We're growing our customer service teams across Mexico!
We're looking for experienced Customer Service Representatives who are ready to put their skills to work supporting growing US-based customer support operations.
If you have strong English communication skills, previous US BPO or call center experience, and you're confident working in a fast-paced customer service environment, we want to hear from you!
This is a fully remote opportunity, giving experienced customer service professionals across Mexico the chance to join international teams while working from home.
Compensation
- $5.50 USD per hour
- Paid weekly in arrears
- Independent Contract
- Training paid in full
Technical Requirements (Essential)
- Windows 11 PC (Mac not supported)
- 16 GB RAM
- Dual monitors
- Webcam and Headset
- i5 processor or higher
- Fibre internet with a wired connection (Ethernet cable)
- Backup power solution
- Microsoft Teams / Office 365
Applications that do not meet the minimum technical requirements may not move forward in the process.
Hiring Process
- Resume Review
- Pre-Screen Questionnaire
- One-Way Video Interview
- Pre-Screen Interview
- Live Interviews
- Background Check
Please Note
- All resumes must be submitted in English to be considered for the position.
- Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement.
- Incomplete applications may automatically be removed from consideration.
- A background check might be required for candidates who are shortlisted as part of the final hiring process. Employment will be subject to successful completion of the applicable background check.
Requirements:
What We’re Looking For
- Previous US BPO / call center experience
- Excellent spoken and written English
- Strong customer service and communication skills
- Experience handling inbound and/or outbound customer interactions
- Ability to multitask and work efficiently across multiple systems
- Professional, reliable, and detail-oriented mindset
- Comfortable working in structured remote environments
Experience Backgrounds We Welcome
We are open to candidates with experience in the following areas:
- Customer Support
- Healthcare Support
- Technical Support
- Billing Support
- Sales Support
- Appointment Scheduling
- Collections
- Administrative Support
- Live Chat / Email Support
- Retention / Escalations
- Call Center / BPO Environments