Job Overview
CS Outsource is looking for an experienced Short-Term Rental (STR) Property Manager Virtual Assistant to support US-based clients with the daily management and operations of vacation rentals and short-term rental properties. The adecuado candidate will have hands-on experience with Airbnb, Vrbo, Guesty, Hostaway, and other property management systems, along with strong skills in guest communication, maintenance coordination, and listing management.
Key Responsibilities
• Manage day-to-day operations of short-term rental (STR) properties listed on Airbnb, Vrbo, and other booking platforms.
• Handle guest communication, booking inquiries, check-in/check-out instructions, complaints, and guest concerns.
• Manage reservations, availability calendars, and listing updates across multiple booking platforms.
• Use Guesty, Hostaway, or similar property management systems to manage reservations and streamline daily operations.
• Monitor pricing, occupancy, and booking performance to support revenue growth.
• Coordinate cleaning teams, maintenance vendors,



and property inspections between guest stays.
• Resolve guest issues, urgent maintenance requests, and operational escalations promptly.
• Maintain accurate property records, booking details, and operational documentation.
• Communicate with property owners regarding property performance, maintenance, and operational updates.
• Ensure properties are guest-ready and meet quality standards before check-in.
• Monitor guest reviews and feedback and implement improvements to enhance guest satisfaction.
• Follow established standard operating procedures (SOPs) and help improve operational efficiency.

Requirements
• Proven experience in STR property management or vacation rental operations.
• Hands-on experience with Airbnb and Vrbo.
• Practical experience using Guesty, Hostaway, or similar property management systems.
• Strong understanding of guest relations, reservation management, and property operations.
• Experienc

📌 Virtual Assistant (México)
🏢 CS Outsource
📍 México