Role purpose:

Provides hands-on deskside and field support for standard end-user hardware, peripherals and approved software.

Key responsibilities:

Perform laptop/desktop setup, swap, break/fix, imaging or provisioning using approved tools.

Install and replace monitors, docks, keyboards, mice, printers and approved peripherals.

Perform basic Windows/macOS login, connectivity, printing, application and hardware diagnostics.

Assist with device enrollment, MFA setup and user profile validation under documented procedures.

Collect asset details, update inventory/CMDB and securely handle returned equipment.

Support office moves/adds/changes and execute standard checklists with user validation.

Skills / tools:

Windows 10/11, macOS basics, Microsoft 365, Entra/AD basics, Intune/SCCM or equivalent, ServiceNow/Odoo/ticketing, basic TCP/IP and Wi-Fi.

Typical experience:

1 3 years in deskside, desktop, field services or service desk support; relevant OEM/Microsoft certification desirable.

Escalation / handoff:

Escalate permissions, repeated failures, complex OS/application issues, network/server faults or non-standard configuration to EUC L2 / relevant resolver group.

Common Requirements for All Technical Roles

- Follow the approved SOW, method of procedure (MOP), change ticket, site access and customer instructions; do not perform unapproved work.




- Maintain professional conduct, confidentiality, data privacy and information-security requirements at all times.
- Acknowledge assigned work promptly, review scope before travel, confirm access/contact details and identify missing prerequisites before dispatch.
- Use only authorized credentials, tools, software, media and customer assets. Never share passwords or bypass security controls.
- Capture required evidence: arrival/departure, asset serials, labels, before/after photographs where permitted, test results, work notes and customer/site contact confirmation.
- Update the ticket with factual notes and timestamps. Record blockers, dependencies, parts used, configuration changes and any deviation from the approved plan.
- Protect customer equipment and work areas; observe ESD, electrical, ladder, lifting, PPE and data-centre safety rules applicable to the site.
- Immediately report safety events, security concerns, damaged equipment, suspected data exposure, scope conflicts and customer-impacting incidents.
- Do not promise credits, commercial concessions, additional scope or timelines outside the approved engagement.
- Complete knowledge transfer and handoff when work continues across shifts, levels or teams.

Let me know if you need anything else.

Thank you.

#J-18808-Ljbffr

📌 EucTechnitian (Naucalpan de Juárez)
🏢 Kutir Technologies
📍 Naucalpan de Juárez