先端エレクトロニクスの世界で、次の飛躍 ‘Next Leap’ を実現しませんか？

急速に変化するテクノロジーとコネクティビティの分野で、成功への原動力となる課題解決に挑戦しませんか？あなたの発想力、熱意、そして問題解決力で、エレクトロニクスのさらなる飛躍を形にしましょう。

Qnityは、先端エレクトロニクスやハイテク産業向けの材料・ソリューションを提供するグローバルリーダーです。しかし、私たちの強みは製品だけではありません。新しい可能性に挑戦し続け、常にチャレンジを楽しむ結束力のある仲間が集まっています。すべてのメンバーが、最先端技術の実現に貢献しています。

Qnityは、未来を見据えて挑戦する人、既成概念を打ち破る人、そして多様な視点を歓迎します。なぜなら、私たちは世界の進歩を加速させる重要な役割を担っているからです。Qnityで、あなたのキャリアをスタートさせる、または次のステージへ進めるチャンスを見つけてください。

Position Overview

Qnity Electronics has an opening position for a Customer Service Representative (CSR) located in located in Mexico City, MX. The Customer Service Representative is the interface between customers and our business to deliver exceptional service through the order-to-cash process. The Customer Service Representative provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives. This position will work with, but not limited to, supply chain planners, logistics team, market segments, other customer service reps, plant sites, warehouses, regional contacts, carriers, and financial contacts to meet customers’ needs while maintaining quality standards. In addition, this position will focus on matching customer needs to the QNITY product offerings. Responsibilities include responding to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit and debit memos, and monitoring sales orders through the order fulfillment process.



This position will also require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.

Core Responsibilities

- Manage customer orders through Customer Service work processes and systems.
- Handle all types of customer orders, including indent orders and services invoicing requests.
- Supports customers with coordination of returns when required, following Qnity Return Policies.
- Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
- Strengthen customer experience by developing solid relationships, understanding customer needs, and gathering market intelligence.
- Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions.
- Weekly participation in meetings with the Supply Chain team to analyze possible material delays.
- Identify and deliver value added services. Proactively provide differentiated services to our customers by thorough understanding of our service offerings.
- Differentiate between customer requirements and Qnity capabilities; choose the best/cost effective solution.
- Support commercial strategies with Qnity customers across multiple businesses.
- Provide backup coverage within Latin America countries.
- Responsible for establishing and maintaining relationships with the customers.
- Respond to sales team inquiries as: prices, stock, latest sales.
- undefined

Minimum Skills Required

- Bachelor’s degree or equivalent required
- Develop proficiency as a Customer Service Representative.
- Proven ability to build and maintain strong customer relationships.
- Ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers.
- Ability to identify areas for improvement and escalation for change management implementation
- .Excellent interpersonal and written communication skills. Strong office skills.
- Salesforce.com experience is a plus.
- Knowledge of the Order to Cash (OTC) transactions in SAP.




- Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, Word, and Power BI).
- Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management.
- Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment.
- Logistics, operations, or manufacturing experience preferred
- Language skills: English at high level is required (oral and written communication).

Additional Information

Customer visits may be required.

Competencies

Building Sustainable Customer Relationships.

Making customers and their needs a primary focus of one's actions, developing and sustaining productive customer relationships.

Problem Solving.

Ability to engage and resolve intricate and detailed issues. Embrace change, maintaining effectiveness when experiencing major changes in work tasks or the work environment.

Adjust effectively to work within new work structures, processes, requirements, or cultures.

Engagement, demonstrating a willingness to actively commit to one’s work and to invest one’s time, talent, and best efforts to accomplish organizational goals.

Interpersonal Skills. Interact with others properly in the business domain.

Ability to have a good relationship with others while getting the job done.

タレントコミュニティに参加して、情報を入手しましょう。https://careers.qnityelectronics.com/jp/ja/jointalentcommunity

Qnityは雇用機会の均等を重視しています。応募者は、人種、肌の色、宗教、信条、性別、性的指向、ジェンダー アイデンティティ、婚姻状況、出身国、年齢、退役軍人のステータス、身体障害、またはその他の保護の対象となるクラスに関係なく選考されます。ポジションの検索または応募のために合理的配慮が必要な場合は、当社の Accessibility Page （アクセシビリティ ページ）にある連絡先情報をご確認ください

Qnityは包括的な給与および福利厚生のパッケージを提供しています。詳しくは、報酬と福利厚生のページをご確認ください https://careers.qnityelectronics.com/jp/ja/compensation-and-benefits-final

私たちは採用プロセスを向上させるために人工知能（AI）を使用しています。

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📌 Customer Service Representative (Ciudad de México)
🏢 Qnity Electronics
📍 Ciudad de México