Nextiva is seeking an experienced Contact Center / Technical Support Operations Manager to lead a high-volume technical support organization onsite at our Guadalajara office. You will own the operating rhythm, performance, and commercial results while developing leaders and coaching Supervisors to deliver excellent customer experiences.
You will balance CSAT, service levels, quality, and attendance with revenue objectives, using data to drive improvements and mentor leaders in a fast-paced
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📌 Director of Technical Support Operations (Centro)
🏢 Nextiva
📍 Centro
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