About you:You are a solution focused problem solver who thrives in a fast-paced, exciting environment. You're a strategic and analytical self starter with experience at an agency and/or with a brand. With a pulse on social media, you have a data and insights mindset, always communicating the most up-to-date information to your team. Able to embrace ambiguity and changes to find, and effectively communicate data driven, business solutions to the client and your team. You're continually looking to grow and be challenged, and comfortable championing this with your team.About the Role:We are hiring a hands-on social community manager. This is all you do: you live in our brands' Instagram, TikTok, Facebook and YouTube comments and DMs every day, and you make those communities feel looked after.You will start on a few consumer brands, for example:A workwear brand : daily inbox sweeps, replies, and at least 15 proactive outbound comments a week, plus product-request logging and sentiment tracking.A spirits brand: a month-long social contest where community management needs to be on fire the whole time.A second spirits brand: real-time community management and live reactions around a major live moment.Responsibilities include, but are not limited to:Run inbox sweeps at least twice a day (morning and late afternoon) in Sprout Social across Facebook, Instagram, YouTube and TikTok.Reply in each brand's voice, in priority order: purchase intent first, then fit and product questions, then issues. Route sizing and refund questions to the brand's customer service.Find and join conversations proactively (comment marketing), using TalkWalker and native search.Follow each brand's response matrix and FAQ, escalate anything sensitive fast,





including:Base salary DOEUnlimited vacation policyMonthly phone/internet and food stipendHealth insurance coverageFreelance - Permanent Full-time in office in Mexico City, MexicoPlease submit your resumes in English.About WITHINTeams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It's a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.Check out some of our weave AI into everything we do , using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it's in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed.Join Our Network!Stay connected with us and be the first to know about new opportunities, industry insights, and updates.Follow us on:InstagramLocationsNew York City: ********nd St, Suite 602, Queens, NY *****, United StatesBogotá: Carrera 14A # ******. Bogotá, Distrito Capital de Bogotá ******, ColombiaMexico City: Av. Insurgentes Sur ****, Piso (Floor) 2, Oficina ****, Ciudad de México, CDMX *****, MéxicoAI-Assisted Screening NoticeAs part of our initial application review process, we may use an AI-assisted tool to help compare skills and job titles from your resume with the requirements of the role. This tool evaluates information based on contextual relevance and is used only to support our manual review process. It is not used to make hiring decisions.If you are a resident of New York City and would like to request an alternative evaluation process or a reasonable accommodation, please contact us at .

? Community Manager (Freelancer) (México)
? WITHIN
? México

📌 Community Manager (Freelancer) (México)
🏢 Empresa líder
📍 México