Quality Leader MEX || Customer Satisfaction Leader Mx Objective Ensure the effective management of customer portals across the Mexico Region by providing timely and accurate information to both customers and plants.
Lead the definition and implementation of Quality Assurance strategies, methodologies, and tools to strengthen risk prevention and continuous improvement, including Master FMEA, SPC, and Risk Reduction initiatives.
Additionally, coordinate regional support for customer requirements and critical customer-related events, while partnering with the Learning function to develop organizational capabilities that ensure compliance with the Nemak Quality System (NQS) and Customer-Specific Requirements (CSR).
Main Responsibilities Manage customer portals at the regional level (Mexico), ensuring compliance with Customer Satisfaction metrics and customer-specific requirements.
Standardize the Customer Satisfaction process across the Mexico Region, ensuring continuous adoption, deployment, and updates of Customer-Specific Requirements (CSR).
Ensure the effectiveness of Quality Assurance systems and methodologies through ongoing monitoring, evaluation, and continuous process improvement.
Develop and implement regional and local strategies, in collaboration with plants,



to reduce the Cost of Poor Quality (CoPQ), with a primary focus on chargebacks and external services.
Drive the development of organizational capabilities in risk management and reduction, problem-solving methodologies, and lessons learned deployment.
Lead the innovation and development of tools that enhance risk management, problem solving, lessons learned, and customer portal administration, promoting operational excellence and continuous improvement.
Position Requirements Education: Bachelor's Degree in Industrial, Mechanical, Chemical, Manufacturing, or related Engineering field.
Experience: 4-5 years of experience in Quality Systems, Customer Satisfaction, Quality Assurance, Customer-Specific Requirements (CSR), and manufacturing operations within the automotive industry.
Skills: Leadership, negotiation, strategic thinking, project management, problem-solving, risk management, and cross-functional collaboration.
Tech Skills: Advanced knowledge of IATF *****, Core Tools (APQP, PPAP, FMEA, SPC, MSA), Customer Portals, CSR management, Microsoft Office (Excel, Power BI, PowerPoint), and quality management systems.
Languages: Proficient English required.
At Nemak, Diversity, Equity and Inclusion (D

📌 Quality Customer Satisfaction Leader Mex (Monterrey)
🏢 Nemak
📍 Monterrey