WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico Principal Associate (Site Reliability Engineering)

We're building a Site Reliability Engineering center in Mexico City and hiring Principal Associate SREs to join one of our founding teams. You'll work on payment-critical systems across the Discover Network, Diners Club International, and PULSE - contributing to settlement reliability, alert quality, observability, and automation that directly impacts millions of transactions daily.

Settlement

- ensuring batch settlement cycles complete accurately, on time, and in compliance with regulatory requirements across domestic credit/debit and international cross-border networks Develop automation solutions - using Python, Java, and shell scripting to eliminate manual operational processes, from certificate rotation to compliance artifact generation Troubleshoot and debug complex production issues - diagnose failures across distributed systems spanning on-prem data centers and AWS, identify root causes, and implement durable fixes Contribute to observability - configure and tune monitoring in Datadog and Observe, build dashboards that surface actionable signals, and reduce unactionable alert volume Support incident response - participate in on-call rotations, respond to production incidents, drive diagnosis, and contribute to blameless postmortems Leverage AI tools to accelerate engineering - use agentic AI automation (Claude Code and others) to develop solutions, generate runbook drafts, and build automation agents Deliver through CI/CD pipelines - build, test, and deploy automation via continuous integration and API automation frameworks





Independently troubleshooting and resolving production issues within your domain without escalation At least one operational process fully automated and running in production You'll work across hybrid on-prem and cloud infrastructure supporting real-time and batch financial transaction systems at integral scale. The tech stack includes Python, Java, shell scripting, AWS, Kubernetes, OpenShift, CI/CD pipelines, and API automation frameworks. Observability runs on Datadog and Observe with extensive dashboard configuration.

Secret management uses HashiCorp Vault. You'll use agentic AI tools (Claude Code and others) to develop automation solutions and accelerate your engineering output. The systems span three on-prem data centers and AWS, with both modern cloud-native services and legacy payment platforms.

Professional English fluency ~ Bachelor's degree ~ Background in SRE, production operations, or reliability engineering ~ At least 4 years of experience in DevOps Engineering (internship experience does not apply) ~Java, Python, Go ~ At least 2 years of experience with Cloud Native technologies (Amazon Web Services, Microsoft Azure, Google Cloud Platform) ~2+ years of experience with container orchestration services including Docker or Kubernetes ~ Experience with Shell or Bash scripting ~ At least 2 years of Unix or Linux system administration experience

Knowledge or experience of

Networking concepts (TCP/DNS/TLS)

In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws.

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