Description Responsabilidades
- Recibir, clasificar y dar seguimiento a solicitudes de proveedores y usuarios internos a través de los canales de atención.
- Orientar a proveedores sobre registro, carga de documentos, presentación de facturas y uso de las plataformas correspondientes.
- Resolver consultas habituales sobre incorporación, uso de catálogos y accesos cuando lo permitan los procedimientos.
- Registrar y dar seguimiento a incidencias técnicas en el sistema de tickets autorizado y escalar los casos no resueltos.
- Mantener registros confiables de los casos, tiempos de respuesta y problemas frecuentes.
- Detectar incidencias recurrentes y compartir oportunidades de mejora con los analistas senior.
- Cumplir los requisitos de confidencialidad, los flujos documentados y los estándares de servicio.¡Requisitos que buscamos en ti!Requisitos mínimos / habilidades
- Experiencia en atención a proveedores/clientes, solicitudes de servicio o actividades administrativas similares.
- Comunicación clara, organización y seguimiento de procedimientos de atención y escalamiento.
- Familiaridad con portales de proveedores o herramientas de oficina; las plataformas específicas pueden aprenderse.
- Inglés: el JD original solicita nivel avanzado; validar el requisito específico frente al pricing de S2P en español.Requisitos deseables / habilidades
- Experiencia con Ariba, SAP o sistemas de tickets.
- Experiencia documentando preguntas frecuentes u orientando a usuarios.QualificationsBachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertificationsCertified Cloud Security Professional (CCSP) - International Information System Security Certification Consortium (ISC²)International Information System Security Certification Consortium (ISC²), Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, CompTIA Security+ - ComptiaComptia, ISO 27001 Lead Auditor - IRCLASSIRCLASS, Microsoft Certified:



Azure Security Engineer Associate - MicrosoftMicrosoftRequired SkillsAccounts Payable Process, Business Process Management (BPM), Cora APFlow, Data Literacy, Data Visualization, Generative AI, Industrial Manufacturing Processes, Insight Generation, Invoice Payments, Invoices, Manufacturing Equipment, Sourcing and Procurement, Statistical ModelsLanguageSpanish (Required)Language Proficiency - Proficient - C2Additional Job Location - Job TypeRegularMaster Skill List - S&P; - SourcingRemote Type - HybridWork Shift - Day Job (Mexico)Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help integral enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Sr. Associate - S&P - Sourcing 5b (Guadalajara)
🏢 3301 EDMde CV
📍 Guadalajara