Description Responsibilities- Experience administering and supporting enterprise voice and unified communications platforms.- Hands-on Cisco Unified Communications Manager administration: user and device provisioning, dial plan configuration, partitions and calling search spaces, and call routing troubleshooting.- Practical experience with VOIP endpoint registration, extension mobility and softphone deployment.- Working knowledge of SIP signaling and SIP trunk configuration, including troubleshooting with carriers and interpreting SIP traces.- Understanding of voice quality fundamentals: QoS, codecs, jitter, latency and packet loss, and the ability to diagnose call quality complaints end to end.- Familiarity with voice gateways, MGCP/H.323 and analogue interfaces for legacy plant equipment.- Experience operating within an ITIL-aligned incident and change management process.- Professional working proficiency in English and Spanish.- Flexibility to participate in an on-call rotation and provide support outside regular business hours, including weekends, when required for critical P1 and P2 incidentsQualificationsBachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network EngineeringCertificationsCisco Certified Network Professional (CCNP) - Netmetrix SolutionNetmetrix Solution, VMware Certified Professional (VCP) - VmwareVmwareRequired SkillsAgile Methodology, Agile Methodology, Applications Support, Backup Management, Client Relations, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, People Leadership, Personal Effectiveness, Risk Management,



Security Operations Management, Server Infrastructure, ServiceNow Platform, Storage Management {+ 2 more}LanguageEnglish (Required)Language Proficiency - Advanced - C1Additional Job Location - Job TypeRegularMaster Skill List - Infrastructure Services SRemote Type - HybridWork Shift - Day Job (Mexico)Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help integral enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Lead Network Administrator S 4c (Guadalajara)
🏢 Genpact
📍 Guadalajara