About the Role

We are seeking an organized, proactive, and dependable HVAC & Air Duct Cleaning Operations Coordinator to support the daily operations of our HVAC and air duct/dryer vent cleaning departments.

This role involves coordinating schedules, supporting technicians, managing customer communications, communicating with suppliers, and assisting with business development. The successful candidate must understand both departments' workflows and be able to provide operational coverage when either department manager is unavailable.

We are looking for someone who takes initiative, manages competing priorities effectively, and helps ensure smooth daily operations across both departments.

Key Responsibilities

Operations & Scheduling

- Coordinate daily schedules, service appointments, job assignments, and technician communications across both departments.
- Monitor job progress, pending requests, schedule changes, and unresolved issues.
- Provide backup operational support when either department manager is unavailable.
- Ensure technicians receive accurate job details, customer requirements, and necessary instructions.

Customer Service & Coordination

- Handle customer calls, emails, service inquiries, estimates, and appointment confirmations.
- Follow up on pending estimates, completed services, and customer requests.
- Address routine customer concerns and escalate complex issues when necessary.
- Maintain accurate customer records and ensure timely communication.

HVAC & Supplier Coordination

- Assist with coordinating HVAC installation, repair, maintenance, and replacement projects.
- Contact suppliers and distributors regarding equipment pricing, availability, quotations, orders, and deliveries.
- Help coordinate equipment and materials for scheduled jobs.




- Develop familiarity with HVAC systems, including heat pumps, furnaces, air handlers, and ductless mini-splits.

Air Duct & Dryer Vent Cleaning Operations

- Coordinate residential and commercial cleaning appointments and projects.
- Understand basic cleaning procedures, job requirements, and technician scheduling needs.
- Assist with estimates, job documentation, customer follow-ups, and operational concerns.

Business Development & Administration

- Contact previous customers, property managers, real estate agents, contractors, and prospective commercial clients.
- Identify opportunities for repeat business, referrals, and service contracts.
- Maintain CRM records, sales pipelines, supplier communications, and follow-up schedules.
- Prepare operational reports and assist management with tracking outstanding tasks and departmental performance.

Required Qualifications

- Previous experience in HVAC services, air duct or dryer vent cleaning, service coordination, dispatching, or home services operations.
- Practical understanding of HVAC installation, repair, maintenance, and equipment replacement.
- Experience coordinating technicians, scheduling appointments, and handling customer communications.
- Strong organizational, problem-solving, and multitasking skills.
- Excellent written and verbal communication skills.
- Ability to work independently, take ownership of tasks,



and make sound decisions within assigned responsibilities.
- Confidence communicating with customers, suppliers, technicians, and business partners.
- Proficiency in CRM systems, scheduling software, spreadsheets, and email.

Preferred Qualifications

- Experience supporting both HVAC and cleaning service operations.
- Previous experience as an Operations Coordinator, HVAC Service Coordinator, Dispatcher, or Assistant Operations Manager.
- Familiarity with HVAC equipment quotations, procurement, and job costing.
- Experience with lead generation, outbound calls, customer retention, or commercial business development.
- Familiarity with Housecall Pro, ServiceTitan, Jobber, or similar field service management platforms.

What We Offer

- Full-time, Monday–Friday schedule with an eight-hour workday.
- Hands-on experience across HVAC and cleaning service operations.
- Direct collaboration with department managers and company leadership.
- Opportunities to expand your skills and take on greater responsibility as the company grows.

How to Apply

Submitting both a résumé and a voice recording is mandatory. Applications without both requirements will not be considered.

Please submit your résumé highlighting your relevant work experience and qualifications. You must also provide a short voice recording introducing yourself and describing your relevant experience.

You may use Vocaroo at https://vocaroo.com/ to record your introduction. Please include the recording link with your application.

Important: This role requires the ability to support both departments, manage multiple priorities, and maintain operational continuity when a department manager is unavailable.

Job Type: Full-time

Work Location: Remote

📌 HVAC & Cleaning Services Operations Coordinator (México)
🏢 Vently Air
📍 México