Logistics Coordinator

Logistics Coordinator

ilines-international-cma

Remote, Ciudad De México, Ciudad De México, Mexico

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Non-Negotiable

SkillsYears of Experience First LanguageLocation

About the Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

About the Job

We are seeking a detail-oriented and proactive Logistics Coordinator to support our sales and operations teams. This role focuses on re-engaging leads, coordinating shipment logistics, and ensuring seamless communication between clients, suppliers, and internal departments. The idóneo candidate is organized, responsive, and able to manage multiple priorities in a fast-paced environment.

Job Overview

- Employment Type:

Full-Time Independent Contractor

- Department:

Customer Service/Support

- Job Level:

Intermediate

Education & Experience

- Years Of Experience:

3 Years

- Business Model:

- Minimum Education Level:

- Qualification:

Skills

- Tools/Platforms:

Dialer / Phone Systems

Microsoft Excel

Microsoft Word

Email Tools (Gmail/Outlook)

- Additional Skills:

None

- Common Methodologies/Frameworks:

Email Marketing Campaign Management

Segmentation & List Management

E-Commerce Retention Marketing

Customer Support Workflow Management

- Additional Skills:

None

- General Skills:

Customer Relationship Management (CRM)

Strong Client Relationships

Logistics Coordination

Supplier Relationship Management

- Additional Skills:

None

- Soft Skills:

Ethics

Networking

Communication

Empathy

Organization





Data Management

- Additional Skills:

None

Requirements

- Technological Requirements:

- Language:

English

- Location:

Mexico

Responsibilities

- Proactively contact and re-engage existing leads via phone and email to validate interest in international shipping services and route qualified opportunities to the sales team.
- Provide support to the Operations and Logistics departments in day-to-day activities.
- Coordinate shipment scheduling, planning, tracking, and status updates.
- Liaise with overseas suppliers, domestic trucking companies, warehouses, and international shipping carriers to ensure timely and safe delivery.
- Monitor shipment progress and provide clients with regular updates on schedules and status.
- Perform accurate and timely data entry related to shipments and customer interactions.
- Collaborate cross-functionally with internal teams to ensure efficient shipping operations.
- Handle customer service concerns, including investigating and resolving shipment discrepancies, damages, or service-related issues.
- Support additional tasks and responsibilities as needed to meet departmental and company objectives.

Qualifications & Skills

- Proficiency in Microsoft Office tools (Word, Excel, OneDrive).
- Strong attention to detail with a high level of accuracy and organization.
- Excellent communication skills, both written and verbal, especially via phone and email.
- Ability to work collaboratively in a team-oriented environment.
- Strong multitasking skills with the ability to manage competing priorities.
- Ability to work under pressure and meet deadlines.
- Adaptable and quick to learn new systems and technologies.

Working Hours

- Monday:

9 A.M. - 6 P.M.

- Tuesday:

9 A.M. - 6 P.M.

- Wednesday:

9 A.M. - 6 P.M.

- Thursday:

9 A.M. - 6 P.M.

- Friday:

9 A.M. - 6 P.M.

📌 Logistics Coordinator (Ciudad de México)
🏢 1840
📍 Ciudad de México