Position Objective:Provide specialized technical support and deliver training to Field Engineers, ensuring effective troubleshooting, diagnosis, maintenance, and operation of ATM equipment, as well as follow-up on regional projects and technical escalations.Key Responsibilities:• Train and evaluate Field Engineers on equipment operation, troubleshooting, maintenance, and repair.• Provide second-level technical support and address complex technical issues on-site.• Monitor and follow up on local and regional projects across Latin America.• Coordinate and escalate technical incidents with headquarters.• Update technical documentation, training materials, and knowledge bases.• Prepare reports on training results and the technical performance of Field Engineers.Requirements:Education: Bachelor's degree in Mechanical, Mechatronics, Industrial Engineering,



or a related field.Experience:• 2+ years of experience in ATM and automation.• 1+ year of experience in a management or similar position.• Experience in banking services is preferred.Technical Skills:• ATM hardware: dispensers, acceptors, card readers, printers, etc.• Module diagnosis and repair.• Troubleshooting and on-site problem resolution.• Windows, IT networking, and measurement instruments.• XFS / hardware testing.• Multivendor, Aptra, Agilis, and Probase.• C++ and/or Java.• Microsoft Office.Languages:• English: Advanced.What We Offer• Direct employment with the company.• Statutory benefits plus additional company benefits.• Professional growth and development opportunities.• Productivity bonuses.-Requerimientos- Educación mínima: Educación superior - Licenciatura3 años de experienciaIdiomas: InglésConocimientos: AutomatizaciónDisponibilidad de viajar: SiPalabras fundamental: senior, sr, apoyo, support, soporte, ingeniero, engineers, ingeniera, ing, engineer

📌 Senior Technical Support Engineer (Ciudad de México)
🏢 GRG Banking Hong Kong
📍 Ciudad de México