We're looking for a Partner Support Specialist who can do much more than answer questions and manage tickets.This is a high-ownership, client-facing role for someone who can lead conversations, onboard and train clients, troubleshoot problems, manage difficult situations, and take ownership from the moment an issue appears until it is fully resolved.You will work closely with clients and internal teams across Sales, Operations, Product, and Engineering.
You'll need to be comfortable getting on a call when something is urgent, asking the right questions, understanding what is actually happening, and moving the situation toward a solution.If you're someone who stays calm when a client is frustrated, learns software quickly, communicates clearly, and takes personal ownership of the client experience, this could be a strong fit.What You'll DoOnboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&ABecome; a trusted point of contact for clients after launchMonitor client adoption and identify potential issues before they become larger problemsRespond quickly when a client is blocked, frustrated, or needs immediate assistanceLead difficult client conversations with confidence, empathy, and sound judgmentTroubleshoot workflow, platform, and process issuesAsk strong diagnostic questions and work toward identifying root causesTranslate client issues into clear, actionable information for Product, Engineering, and OperationsTrack open issues through resolution and make sure nothing falls through the cracksGather client feedback and identify recurring pain pointsHelp improve processes, documentation,



and client success playbooksIdentify potential renewal, expansion, and upsell opportunities in partnership with SalesManage multiple client conversations, projects, and priorities simultaneouslyWorking Hours & CompensationThis is a fully remote position, but candidates must be available to work PST time and business hours as required.Independent Contract position$6.50 USD per hourPaid weekly in arrearsPaid trainingEssential Remote Technology RequirementsBecause this is a fully remote position, candidates must meet all of the following requirements:Windows 11 PC (Mac not supported)16 GB RAMDual monitorsWebcamWired USB Headseti5 processor or higherFibre internet with a wired Ethernet connectionReliable backup power solutionMicrosoft Teams / Office 365Applications that do not meet the minimum technical requirements may not move forward in the process.Hiring ProcessTo ensure fairness and consistency,



all applicants must complete every stage of the hiring process.Our process includes:Resume ReviewPre-Screen QuestionnaireOne-Way Video InterviewPre-Screen interviewLive InterviewsBackground CheckImportantAll resumes must be submitted in English to be considered for this position.Candidates must successfully complete the required hiring stages and possibly pass a background check to be considered for final selection.This is a full-time opportunity.
We are looking for candidates who are genuinely interested in building a long-term career in a client-facing Partner Support / Customer Success environment.Requirements:What We're Looking ForWe want someone who:Has 2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing roleHas experience onboarding customers and leading remote demos, walkthroughs, or training sessionsIs comfortable working inside software platforms and learning new technical workflows quicklyCan troubleshoot problems and distinguish symptoms from root causesIs confident communicating with clients at different levelsCan remain calm and professional when dealing with frustrated or demanding clientsTakes ownership rather than waiting to be told what to doIs highly organized and strong with follow-throughCan manage multiple accounts, projects, or client issues at the same timeIs proactive and comfortable working in a fast-moving environmentCan build trust quickly while still being comfortable having difficult conversationsNice to HaveExperience in healthcare, telehealth, or another regulated environmentExperience working directly with Product or Engineering teamsFamiliarity with CRMs, ticketing systems, support platforms, or implementation toolsExperience with renewals, account expansion, upselling, or commercial account growth#J-*****-Ljbffr

📌 Partner Support Specialist (Heroica Puebla de Zaragoza)
🏢 Resolv.Global
📍 Heroica Puebla de Zaragoza