Nelo, a Mexico-based fintech, is seeking a Customer Experience Agent who can own complex resolutions and drive a fast, AI-augmented CX operation. You’ll analyze user problems across multiple systems and partner with product and engineering to refine flows.
We’re looking for 2–4 years in customer support or fintech/ marketplace environments, fluent in Spanish with strong English, and experience handling high-concurrency channels like WhatsApp.
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📌 Senior CX Analyst - FinTech (AI-Driven Support) (Ciudad de México)
🏢 Nelo
📍 Ciudad de México
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