Working knowledge of the fundamental operations of relevant hardware, software and other equipment used by end-users.

Proven PC troubleshooting.

Knowledge and experience of customer service practices.

Develop workflows and/or processes to improve PC Tech and end-user endpoint experience.

Excellent oral and written interpersonal skills.

Problem analysis and high-Level problem-solving skills.

Documentation skills.

Data Security.

Flexibility in performing multiple job responsibilities when called upon.

Planning and organizing.

Close attention to detail.

Process Improvement skills.

Virtualized Environments (Citrix, Azure Virtual Desktop).

Microsoft System Center Suite (Orchestrator, Configuration Manager, Service Manager) a plus.

Flexera Suite and packaging experience a plus.

Smartphone operating system usage and configuration skills.

Intune or other mobile device management experience is helpful.

📌 End User Computing Administrator (Monterrey)
🏢 NOV
📍 Monterrey