We are seeking a service-oriented Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests. This position focuses on delivering professional service while ensuring reservation information and client preferences are handled accurately.
The idóneo candidate is organized, personable, and comfortable communicating with clients and service providers in a remote environment.
Responsibilities Assist clients with reservation inquiries and requests
Research accommodations, services, activities, and available options
Coordinate reservation details based on client preferences
Review confirmations and documentation for accuracy
Communicate relevant reservation information and updates
Assist with modifications and special accommodations
Maintain organized client records
Track outstanding requests and follow up appropriately
Communicate with hospitality and service providers
Help resolve reservation-related questions
Maintain professional service standards throughout the client experience
Qualifications Strong communication and customer-service skills
Excellent attention to detail
Good organizational and multitasking abilities
Comfortable researching information online
Ability to learn web-based systems and platforms
Professional and dependable
Strong follow-up and problem-solving abilities
Previous hospitality, reservations, customer service, or related experience is helpful but not required
Position Highlights 100% remote environment
Onboarding and training provided
Continuing education opportunities
Ongoing professional development
Access to professional resources and online systems
Collaborative team environment