# Mid Microsoft 365 Platform Support Analyst Apply**Job#: 3051645****Job Description:****Mid Microsoft 365 Platform Support Analyst****About Everforth Apex Systems Mexico**Everforth Apex Systems Mexico is a leading technology consulting and professional services organization that connects top talent with innovative projects across general enterprises. We provide opportunities to work with modern technologies, collaborate with high-performing teams, and contribute to impactful business solutions in dynamic environments.**Position Overview**Everforth Apex Systems Mexico is seeking a Mid Microsoft 365 Platform Support Analyst to support and maintain enterprise collaboration, automation, endpoint management, and analytics platforms within the Microsoft ecosystem. The ideal candidate will be responsible for troubleshooting platform-related incidents, managing permissions and access requests, supporting Power Platform and reporting environments, and participating in governance and continuous improvement initiatives. This role requires strong analytical and problem-solving skills, along with the ability to collaborate across technical and business teams to resolve issues and improve platform reliability.**Key Responsibilities**Microsoft 365 Platform Support* Troubleshoot and resolve incidents related to Share Point Online, Microsoft Teams, One Drive, Entra ID, and Intune.* Support administration and day-to-day operations of Microsoft 365 services.* Manage user provisioning, permissions, access requests, and security-related issues.* Monitor platform health and assist with issue escalation when required. Power Platform & Automation* Support Power Automate workflows and Power Apps solutions.* Assist with Dataverse-related configurations, troubleshooting,



and user support.* Investigate automation failures and coordinate resolution efforts. Data & Analytics Support* Support Power BI environments, reports, and dashboards.* Troubleshoot data refresh, connectivity, and reporting issues.* Assist with Microsoft Fabric and Power Query-related support activities.* Collaborate with analytics teams to ensure reporting platform stability. Incident Management & Governance* Perform root cause analysis for recurring incidents and platform issues.* Coordinate with cross-functional teams to drive issue resolution.* Participate in governance reviews and platform improvement initiatives.* Create and maintain technical documentation, knowledge articles, and operational procedures.**Required Experience & Qualifications*** Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience.* 3+ years of experience supporting Microsoft 365 platforms in a corporate environment.* Hands-on experience with: + Share Point Online + Microsoft Teams + One Drive for Business + Microsoft Entra ID + Microsoft Intune* Experience supporting: + Power Automate + Power Apps + Dataverse* Experience with: + Power BI + Microsoft Fabric + Power Query + Microsoft Excel* Strong understanding of permission management, access controls,



and user administration.* Experience working with incident management and ticketing processes.* Proven troubleshooting and root cause analysis skills.* Ability to document solutions, procedures, and support activities effectively.* Strong communication and stakeholder management skills.**Preferred Qualifications*** Microsoft 365 Administration experience.* Experience with Service Now.* Knowledge of Azure Analysis Services.* Exposure to SAP BI and/or SAP BW environments.* Microsoft certifications related to Microsoft 365, Power Platform, Azure, or Power BI.* Experience supporting governance and compliance initiatives.* Knowledge of enterprise collaboration and productivity best practices.**Technical Stack**Core Technologies* Share Point Online* Microsoft Teams* One Drive for Business* Microsoft Entra ID* Microsoft Intune Power Platform* Power Automate* Power Apps* Dataverse Data & Analytics* Power BI* Microsoft Fabric* Power Query* Microsoft Excel Supporting Tools* Service Now* Azure Analysis Services* SAP BI (Preferred)* SAP BW (Preferred)Key Concepts* Incident Management* Platform Support* Root Cause Analysis* Permission & Access Management* Governance* Technical Documentation* Troubleshooting *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Great Place to Work and Great Place for Women to Work in Mexico.***Employee Type:** Full Time**Remote:** Yes**Location:** Guadalajara, JA, MX**Job Type:** Mexico Delivery Center**Date Posted:** September 17, 2026**Pay Range:** $41,850 - $51,000
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📌 Mid microsoft 365 platform support analyst (Guadalajara)
🏢 Apex Systems
📍 Guadalajara