Colonial Group is seeking a Senior Service Specialist to join our Operations Account Teams in Monterrey.
You will provide level two support, working on escalated customer issues and continuous improvement, while collaborating with customer-facing teams and carrier partners to execute daily operations.
The role emphasizes high-level customer service, efficient processes, and strong communication skills across Salesforce-based workflows and standard office tools.
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📌 Service Specialist Ii: Escalated Support & Salesforce (Monterrey)
🏢 Colonial Group
📍 Monterrey
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