Eaton's Corporate Sector division is currently seeking a Pre-Sales Application Specialist.
What you'll do:
The Presales Application Specialist role acts as a technical resource for D-IT's channel partners and end users by providing product specifications and product application troubleshooting from the Tripplite.com website via chat, email, and phone call.
The specialist will also be responsible for routing requests to the appropriate internal D-IT department when necessary.
Job Responsibilities
A. Presales phone, chat, and email support for both internal & external D-IT customers
B. Lead qualification and accurate data entry into salesforce.com
C. Identify customer requirements, recognize pain points, and provide builds of material based off customer expectations
D. Be a technical resource for D-IT products and their application which includes power quality, racks, cooling, and cables & connectivity product lines
E. Demonstrated ability to effectively interface with internal and external customers in a fast-paced environment
F. Proven interpersonal skills and excellent telephone etiquette
G. Establish a broad knowledge base of D-IT products/services and various other Eaton - products to facilitate lead qualification/routing
H. Team player that actively contributes to the group's success
I. Follow up on leads pipeline
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Qualifications:
Education level required
Bachelor degree necessary.
Years and area of experience required
Minimum 2 years prior technical marketing or sales experience preferred
Technical knowledge
Call center experience preferred
Experience using SalesForce or other CRM preferred
Knowledge of the IT market preferred
Knowledge of power protection,



backup power and the Power Quality market
Computer skills with Excel, Word, PowerPoint, Outlook (email), and Internet
Intermediate to advanced English proficiency
Skills:
Soft skills
Drive for results
Makes Decisions & Solves Problems
Demonstrates a Collaborative Style
Promotes and Champions Change
Business Acumen
Pursues personal development
Leadership
Excellent written and oral communication skills in addition to strong organizational skills
Additional Information:
Physical efforts
Ability to remain seated at a computer workstation for extended periods.
Frequent use of keyboard and mouse (fine motor skills in hands and wrists).
Visual focus for screen-based tasks.
Cognitive efforts
Attention to detail for accurate data entry and validation.
Ability to follow structured procedures and workflows.
Capacity to manage multiple tasks simultaneously.
Problem-solving within defined guidelines.
Comunication efforts
Clear written and verbal communication for emails, system documentation, for both internal and external collaboration.
Frequent interaction with internal teams via email or chat
Ability to comprehend and convey information effectively for customer-facing interactions
We are committed to ensuring equal employment opportunities for job applicants and employees.
Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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📌 Pre-Sales Application Specialist (Santiago de Querétaro)
🏢 Eaton Group
📍 Santiago de Querétaro