GE HealthCare seeks a Service Operations Support Specialist in Mexico City to serve as an administrative and operational liaison among service regions, technical teams, field engineers, customers, and suppliers. The role ensures documentation compliance, proper execution of service orders, and visibility of performance indicators supporting field operations.
Responsibilities
Serve as administrative interface between service regions, technical support, field engineers, customers, and suppliers
Track service orders and preventive maintenance completion; ensure timely documentation and proper process closure
Monitor material consumption, identify operational deviations, and recommend efficiency improvements
Measure, analyze, and report KPI performance on daily and weekly basis to stakeholders
Support preventive and corrective maintenance scheduling and coordinate with field teams




Requirements
Bachelor's degree in Administration, Engineering, or related discipline; or secondary diploma with relevant operations experience
Proficiency in Microsoft Office suite with advanced Excel skills (pivot tables, lookup formulas, reporting, databases)
Experience interacting with customers and external suppliers
Strong communication, organization, teamwork, and proactive problem-solving abilities
English language proficiency (reading, writing, conversation)
Experience in regulated environments with quality management systems and documentation best practices
Familiarity with service management platforms (ERP/CRM/FSM) and data visualization tools

📌 Service Operations Support Specialist (Xico)
🏢 GE Healthcare
📍 Xico